FAQ

Questions, answered straight.

Including the ones where the answer is “not yet” or “no”. If something you need to know isn't here, ask on the wishlist form — those go to a person.

The product

What it is

What does gemnotes actually do?

It reads the handwriting you have already written — from an e-ink tablet you already own — and makes it searchable, groupable and answerable. You write by hand; a model on your own computer reads the strokes; everything lands in one index that spans every notebook and every device you own.

Is it a tablet or an app?

An app today. There is a device design with renders and a price, and it is explicitly not being manufactured — the conditions that would change that are written down. The software works with the tablet you already have, which is the point.

How is this different from converting handwriting to text?

Conversion is a commodity — reMarkable gives it away, ChatGPT does it, there are free self-hosted versions. Three things here are not commodity: it works across manufacturers, it runs entirely on your machine, and it keeps the raw strokes so it can understand a diagram rather than just the words in it. Your original ink is never replaced by machine text.

Do I have to organise anything?

No, and that's deliberate. There are no folders and the device never asks which notebook a page belongs in — that question is the reason people stop writing things down. Write anywhere, in any order. Sorting happens later, on a computer, and nothing is ever moved.

Does the AI change what I wrote?

Never. Everything the software produces is an extra way in, not a replacement. Delete every AI-generated artifact and your notebook is exactly as you left it. There's also no fake confidence percentage anywhere: text is either machine-read (always flagged as such) or human-confirmed.


Devices

Will it work with mine?

Which devices are supported right now?

Boox for live writing, tested on a Go 10.3. reMarkable for importing and searching existing files, but not yet for writing into. Any e-ink tablet through a writing surface that runs in the tablet's own browser. Supernote and Kindle Scribe are not read at all yet. The full table is on the setup page.

I have a reMarkable. Is this useless to me?

Not useless — partial, and worth being clear about. You can point the app at your existing .rm files and get cross-notebook search over years of notes you currently cannot get back into. What you can't do yet is write directly into gemnotes on the device.

Why Boox first and not reMarkable?

Because Boox lets an app get at raw pen strokes with pressure, and reMarkable doesn't. That is the whole reason. It isn't a preference between the two companies.

Will you support photographing paper notebooks?

It's the single biggest expansion of who this is for, and it is not started. If that's the version you want, say so on the wishlist — it moves up the list based on how many people ask.

Do I need my computer running?

Yes, when you sync. The tablet records ink and hands it over; the recognition and the index live on your computer. That's a real constraint and it rules some people out — we'd rather say so than have you find out after installing.


Your data

Privacy and security

Where do my notes go?

Nowhere. They stay in ~/gemnotes/notebooks/ on your disk, and the model that reads them runs on your hardware at 127.0.0.1. You can verify this with a packet sniffer — that's the point of building it this way rather than promising it in a policy. Full detail on the security page.

Are my notes used to train models?

No — and not as a policy we could quietly change. They never reach us, so there is nothing of yours to train on.

Do you have SOC 2 / ISO 27001 / a HIPAA BAA?

No. None of them, and you won't find badges for them on this site. The security page lists each one with its real status and what it's blocked on. The short version: they need a legal entity, and that doesn't exist yet.

What happens to my notes if you shut down?

Nothing happens to them. They're files on your disk in a documented open format, and the index rebuilds from them. Export to SVG, PNG, PDF or .ink any time. That's the condition for anyone sensibly pouring five years of notes into a new tool.

Is it safe for client or patient work?

Not yet. Per-matter separation, encryption we control, MDM, SSO, remote wipe and a signed BAA don't exist. The architecture is the right foundation and the controls on top of it aren't built. We'd rather lose the sale than blur that.

Does this website track me?

No analytics, no tracking pixels, no cookies set by us. The only third-party request is a web font. Open your browser's network tab and check — it takes ten seconds and you should be in the habit.


The device

The $440 reservation

Am I buying a tablet?

No. You're placing a reservation that locks the early price. No card is taken, no charge is made, and nothing has been manufactured. If the device is built you get a message with $440 honoured and you decide then.

When would it ship?

There is no date, and any date we gave you would be invented. Four written conditions have to be true before a single panel is bought — they're listed on the device page. If they're never met, it's never built, and you'll be told that rather than left waiting.

Why $550 when a Boox is $360?

Because it isn't competing with a Boox. It's a stripped object with a better screen and a better pen, priced next to reMarkable's Paper Pro at around $579. Trying to beat Boox on price is a fight we'd lose — they own that number.

Can I cancel a reservation?

Yes, instantly, by replying to any email from us. There's nothing to refund because nothing was charged.


Money

What this costs

What will the software cost?

The tiers are drafted — free, $9, $29, $49 a seat — and marked as drafts on the status page, because we haven't settled them. There's real evidence pointing both ways on whether this audience will accept a subscription at all, and pretending otherwise would be the easiest way to get the whole financial model wrong from line one.

Will there be a free tier?

Yes: local import and search, one device, 200 pages. A limit on volume, not on days — because the moment this product proves itself is the moment you pour your old archive in, and a 30-day clock would have you miss it.

Will I have to pay to sync?

No. Charging a subscription purely to unlock sync is the thing reMarkable customers resent most, and we'd rather inherit those customers than that business model.